top of page


Shipment & Fulfilment


  1. Delivery surcharge will be imposed with every purchase. Delivery surcharge will be provided before the order is placed.

  2. Customer’s good(s) will be delivered using AM PM Pharmacy’s appointed service agents.

  3. Acceptable dimensions & maximum weight of the parcel will be advised upon check out, depending on the courier service used. 

  4. Only good(s) available at the time of purchase will be charged and delivered.

  5. 2 Hours Delivery: Upon successful payment verification, customer will be notified by outlet and expect to receive the order as soon as 2 hours, under the circumstances that: 

    • Delivery address is within the service coverage of our appointed courier service provider, and within 10km from the outlet. 

    • Stock is available at the outlet at the time of order.

    • Order is received before 6pm.

  6. Expect a slight delay in delivery due to large volume of orders and/or bad weather.

  7. Once order and payment is made, customer is not allowed to change the delivery address.

  8. Once the good(s) are ready to be delivered, customer will receive a WhatsApp / SMS notification on the order delivery details.

  9. Customer must be available to receive the good(s) at the address provided.

  10. If the customer is not personally available to accept the delivery, a representative may accept the good(s) on behalf of the customer, provided the said representative is appointed by the customer and is capable of receiving the delivery.

  11. Any discrepancy must be notified to the respective outlet immediately.

  12. AM PM Pharmacy reserves the right to change these terms and conditions at any time without prior notice.


  1. Full payment must be made via instant transfer / bank-in into company bank account prior to delivery. Customer to remark mobile number as reference.

  2. Customer must provide the bank-in slip to the outlet for verification.

  3. Vouchers and any other mode of payment is not applicable for delivery service.

  4. Only good(s) available at the time of purchase will be charged and delivered.

  5. The price of good(s) sold will follow the outlet’s price at the time of purchase.

  6. Once order and payment is made, customer is not allowed to change the delivery address.


  1. Customer must present the good(s) physically to exchange at the outlet they purchased from.

  2. Exchange of good(s) can only be made within 7 days of purchase.

  3. Exchange / Returned good(s) must be:
    - Accompanied with the original receipt.
    - In original unopened packaging, unmarked and properly packed.

  4. No Return / Exchange is allowed for the following good(s):
    - Medicines
    - Cold chain items
    - Compression stockings
    - Orthopedics supports.
    Any form of promotion / product voucher / discount voucher used on purchase is not returnable.

  5. Good(s) sold are not refundable.

  6. In case of discrepancy upon receiving of good(s), customer must notify the respective outlet immediately.

Payment Method
Exchange & Return Policy
Privacy Policy


The delivery service is operated and maintained by AM PM PHARMACY SDN BHD. This section informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services.

In accordance with the Personal Data Protection Act 2010 (“Act 709”), which regulates the processing of personal data in commercial transactions we give you notice as follows (for the purpose of this written notice the terms “personal data” and “processing” shall have the meaning prescribed in Act 709.

We are committed to comply with the following Principles:-

General Principle

1.1 We shall not process personal data (“PD”) unless the Data Subject (individual who is the owner of the personal data) has given consent to the processing.

1.2 However, we shall process PD about a Data Subject if the processing is necessary for (i) the performance of a contract; (ii) taking of steps with a view to entering into a contract; (iii) compliance with any legal obligation; (iv) protecting the vital interests of the Data Subject, (v) administration of justice; or (vi) the exercise of any functions.

1.3 Between us and suppliers, customers, employees and other individuals, the purpose of collecting, processing and storing the PD is to facilitate the identification, authorization, credential and approval of the commercial transaction and services to be undertaken, contemplated or being undertaken between us and the Data Subject or the company that the Data Subject is representing.

1.4 We shall ensure the PD collected is not excessive for the intended purpose.

1.5 We shall not use the PD for any other purpose except as stated above.


Notice and Choice Principle

2.1 We shall inform the Data Subject in writing that PD is being processed, the purposes for the collection and whether the PD will be disclosed to third party.

2.2 For Data Subjects that have provided us with PD earlier, we shall deem that the Data Subjects have consented to us processing the PD in accordance with this policy.

2.3 We do not and will not own any of the PD obtained and by forwarding the PD to us, Data Subject does not confer any ownership rights of the PD to us.

2.4 The Data Subject may choose not to consent or withdraw the prior consent given at any time by notice in writing to us. Any refusal or withdrawal of consent may jeopardize the business and services to be undertaken, contemplated or being undertaken between us and the Data Subject or the company or entity that the Data Subject is representing.


Disclosure Principle

3.1 We may disclose the PD to our companies within our group of companies, including those to be incorporated in the future and during all company activities and functions.

3.2 We may disclose the PD to third party if required to do so provided that the third party receiving the PD secures the PD with an appropriate level of security.


Security Principle

4.1 We shall take practical steps to protect the PD from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction.


Retention Principle

5.1 We shall not keep the PD longer than is necessary for the fulfilment of our obligations and business needs.

5.2 We shall destroy or permanently delete all PD if no longer required.


Data Integrity Principle

6.1 We are required to take reasonable steps to ensure that the PD is accurate, complete, not misleading and kept up-to-date.

6.2 As such, it is important for Data Subject to provide and update us the accurate, complete, not misleading PD if there is any change to the PD.


Access Principle

7.1 Data Subject may access, update and correct any PD at any time by requesting in email in respect of your PD at:

7.2 We shall comply with the Data Subject’s request unless it is expressly prohibited by law.


Change of this Policy

8.1 We reserve the right to change or update this Privacy Notice to coordinate any changes to our privacy practices. We will display any such amendment in a notice on our website or through any other suitable means. We believe that you agree to the terms above and allow us to process your personal information.  

bottom of page